Customer Service
Toll-free 24-hour customer support and voice authorization is available through EXS. Refer to the customer service phone number listed on your terminal sticker. Please have your merchant number and daytime telephone number available with all inquiries.
EXS Corporate
2400 Lakeview Parkway, Suite 580
Alpharetta, GA 30004
888-949-2021You can also contact us via email:
General Information: info@exsprocessing.com
Service and Support: support@exsprocessing.com
Note: Any statement-related (billing) inquiries should be received within 60 days of discrepancy.
Do's and Dont's
Operating Guidelines
Retention of Sales Drafts
When to Ask
Never Honor a Bankcard When...
Electronic Data Capture (EDC) Merchants
Accepting Debit and EBT Cards
Merchant Use of Convenience Fees
Chargebacks
Supplies
Preventing Fraud
Prohibited Transactions
Card Services Terms and Conditions
Customer Service
